Job Description
Join AustinCare Connect's award-winning remote support team and deliver exceptional customer experiences from home! We're seeking passionate Chat Support Specialists to serve clients across Texas and North Carolina with weekly paychecks, flexible scheduling, and comprehensive training. As a key member of our virtual support hub, you'll resolve inquiries, build customer loyalty, and grow your career while enjoying 100% remote work. No commute, no office politics – just impactful support and consistent weekly payments. Perfect for Austin professionals seeking work-life balance or North Carolina residents ready to launch their customer service career!
Responsibilities
- Deliver real-time chat support for healthcare clients via our secure platform
- Resolve customer inquiries within 90-second response time SLA
- Document interactions accurately in CRM systems while maintaining HIPAA compliance
- Collaborate with escalation specialists for complex technical or billing issues
- Maintain 95%+ customer satisfaction through empathetic communication
- Participate in weekly virtual training sessions on product updates
- Track performance metrics including resolution rates and CSAT scores
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service experience (chat support a plus)
- Typing speed of 60+ WPM with 98% accuracy
- Reliable high-speed internet and quiet home office setup
- Must be physically located in Austin, TX or North Carolina
- Strong problem-solving skills and emotional intelligence
- Availability to work evenings/weekends as needed
- Basic proficiency with Zendesk or similar CRM tools