Job Description
Join Boston Connect Solutions and become part of our award-winning remote customer service team! We're seeking passionate individuals to deliver exceptional support to Boston-area residents from the comfort of their homes. Enjoy competitive pay, comprehensive benefits, and a supportive virtual work environment. No commute, no office – just results!
What We Offer:
- Full-time remote position with flexible scheduling
- Health/dental/vision insurance and 401(k) match
- Paid training and career advancement opportunities
- Home office equipment stipend
- Team-building virtual events
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Document interactions in CRM systems with precision
- Meet/exceed quality and productivity targets
- Collaborate with cross-functional teams
- Adapt to evolving product knowledge
- Maintain HIPAA/GDPR compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Quiet home office with reliable internet
- Ability to work rotating shifts (including weekends)
- Proficiency with Microsoft Office suite
- Excellent problem-solving abilities
- Boston metro area residency required