Job Description
Join our award-winning remote team as a Customer Service Representative in Chicago! We're seeking empathetic communicators to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work with immediate start opportunities. Help us transform customer experiences while advancing your career in a dynamic tech environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product inquiries using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training and product knowledge updates
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Reliable high-speed internet and quiet workspace
- Ability to work independently in remote environment
- High school diploma or equivalent required