Job Description
Join CityConnect Solutions as a Night Shift Customer Service Representative and become the voice of excellence for our Houston community! We're seeking dedicated professionals to deliver exceptional support during evening hours (10 PM - 6 AM) while our city sleeps. Enjoy competitive pay, comprehensive training, and the opportunity to work with a team that values your growth. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using proprietary CRM systems
- Document interactions accurately in compliance with company protocols
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including call quality and resolution rates
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or retail environment
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office Suite
- Exceptional communication skills with clear, articulate speech
- Ability to thrive in fast-paced, high-volume night shift setting
- Flexible schedule availability including weekends/holidays
- Passion for helping Houston residents with local service needs