Job Description
Join our dynamic team at CustomerFirst Solutions as a Weekend Customer Service Representative! We're seeking passionate individuals to deliver exceptional support during our busiest hours. This role offers a flexible weekend schedule with competitive pay and growth opportunities. Enjoy a collaborative environment where your skills make a real difference.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless customer experiences
- Meet performance metrics for call quality and resolution time
- Participate in weekend hiring events and onboarding sessions
Qualifications
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work independently during weekend shifts
- Problem-solving and conflict resolution abilities
- High school diploma or equivalent