Job Description
Join our award-winning team as a Remote Customer Service Representative in Cleveland, OH! We're seeking empathetic professionals to deliver exceptional support while working from home. Comprehensive paid training provided to ensure your success. Enjoy competitive pay, flexible scheduling, and career advancement opportunities in a supportive virtual environment.
As a key member of our client success team, you'll resolve inquiries, build customer relationships, and contribute to our 98% satisfaction rate. No experience required – we'll equip you with industry-leading tools and methodologies through our structured onboarding program.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with first-contact resolution
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics (CSAT, AHT, FCR)
- Participate in ongoing product knowledge training
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 6 months customer service experience
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Self-motivated with strong time management
- Quiet home office with reliable high-speed internet
- Ability to work flexible shifts including evenings/weekends
- Must reside in Cleveland, OH area for local support