Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences from the comfort of your home. We're seeking passionate professionals to support our clients in Cleveland, OH and Georgia with immediate start opportunities. Enjoy competitive pay, flexible scheduling, and comprehensive training while making a real impact.
As a key member of our customer success team, you'll resolve inquiries efficiently, build lasting relationships, and contribute to our industry-leading satisfaction rates. This fully remote position offers stability, growth potential, and the chance to work with innovative brands.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% accuracy
- Resolve billing, technical, and product issues using CRM systems like Salesforce
- Document interactions and maintain detailed case records for compliance
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for resolution time (avg. <5 min) and CSAT scores (>95%)
- Identify process improvement opportunities through customer feedback analysis
- Participate in weekly training sessions to maintain product expertise
Qualifications
- 2+ years customer service experience in remote/inbound environments
- Proficiency with Zendesk, Freshdesk, or similar ticketing systems
- Exceptional communication skills with neutral English fluency
- High-speed internet connection and quiet home office setup
- Ability to multitask across digital channels while maintaining quality
- Strong problem-solving skills with data-driven approach
- Relevant certifications (e.g., HDI, CCXP) preferred
- Availability to work evenings/weekends based on client needs