Job Description
Join our award-winning remote team and transform customer interactions into memorable experiences! CustomerFirst Solutions is seeking passionate Customer Service Representatives for immediate daily pay opportunities. Work from anywhere in Memphis, TN or Virginia while making a tangible impact.
Why You'll Thrive With Us:
- Get paid DAILY through our instant payroll system
- Comprehensive paid training and career development
- Health benefits, PTO, and retirement options
- Flexible schedule with core hours 9 AM - 5 PM CT
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and product concerns with empathy
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precision
- Collaborate with specialists for complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekly performance reviews
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM tools (Salesforce, Zendesk)
- High-speed internet and quiet workspace
- Ability to multitask in fast-paced environments
- Strong problem-solving and conflict resolution
- Reliability and punctuality in remote settings