Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and enjoy the flexibility of working from home with daily pay! We're seeking empathetic professionals to deliver exceptional support to Baltimore residents and Pennsylvania clients. No commute required – just your dedication to customer satisfaction.
As a key member of our support team, you'll resolve inquiries, build lasting relationships, and contribute to our 98% customer satisfaction rate. We provide paid training, comprehensive benefits, and a collaborative virtual environment where your growth is prioritized.
Ready to transform your career with daily pay and remote work? Apply today and experience the ConnectCare difference!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and account-related issues using CRM tools
- Document all interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed daily performance metrics including CSAT scores and resolution times
- Collaborate with specialists to escalate complex issues while maintaining ownership
- Proactively identify opportunities to improve customer experience workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficient in CRM platforms (Salesforce) and Microsoft Office Suite
- Exceptional verbal/written communication skills with active listening abilities
- Type 40+ WPM with strong attention to detail in documentation
- Reliable home office setup with high-speed internet and quiet workspace