Job Description
Join our award-winning remote team as a Customer Service Representative with daily pay options! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy flexible scheduling, paid training, and weekly bonuses while making a real impact. Our tech stack includes Salesforce and Zendesk, and we offer full benefits including health insurance and 401(k) matching.
Why Work With Us?
- Same-day pay via PayActiv
- Home office equipment stipend
- Career advancement pathways
- 24/7 support team
Responsibilities
- Handle inbound/outbound calls, emails, and live chats
- Resolve customer inquiries regarding orders, billing, and technical issues
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with escalation teams for complex resolutions
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional communication and problem-solving skills
- Quiet home office with reliable internet
- Ability to work flexible shifts including weekends
- Pass background check and drug screen