Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support from the comfort of their home office. Enjoy a flexible schedule with full benefits while representing Fortune 500 clients in the thriving Fort Worth market. Our comprehensive training program ensures your success in this high-impact role.
Responsibilities
- Handle inbound/outbound calls and digital communications with empathy and professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficient in CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Quiet home office with reliable high-speed internet
- Ability to work flexible hours including weekends