Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences to clients across Houston, TX and North Carolina! We're seeking passionate individuals to provide seamless support while enjoying the flexibility of remote work. This is your opportunity to launch or advance your career in a dynamic, tech-forward environment with immediate start availability.
At Apex Solutions Group, we invest in our people through competitive compensation, comprehensive benefits, and ongoing professional development. You'll be part of a culture that values innovation, collaboration, and work-life balance. If you thrive in customer-facing roles and possess strong problem-solving skills, we want to hear from you!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve complex inquiries and complaints with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve escalated issues
- Document interactions and maintain detailed case records
- Meet performance metrics including CSAT scores and resolution rates
Qualifications
- Minimum 1 year customer service experience
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and attention to detail
- Self-motivated with ability to work independently
- High-speed internet and quiet home workspace
- Flexibility to work evening/weekend shifts as needed