Job Description
Join Nexus Solutions Group as a Remote Customer Service Representative and become part of our award-winning support team! We're seeking empathetic professionals to deliver exceptional experiences from the comfort of home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a tangible impact on customer satisfaction. Immediate hire positions available for qualified candidates in both Portland, OR and New York.
What We Offer:
- Full-time remote work with equipment provided
- Health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Ongoing professional development
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Maintain high customer satisfaction scores (CSAT)
- Participate in ongoing training and process improvement initiatives
Qualifications
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficient with CRM software (Salesforce preferred)
- High-speed internet connection and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Professional phone demeanor and typing speed (30+ WPM)
- Passion for helping customers and resolving issues