Job Description
Join Our Award-Winning Team as a Remote Customer Service Champion!
Detroit Connect Solutions is seeking passionate individuals to deliver exceptional customer experiences from the comfort of your home. As a Remote Customer Service Representative, you'll be the voice of our clients, resolving inquiries with speed and empathy while building lasting relationships. We offer competitive pay, comprehensive benefits, and a supportive virtual environment designed for your success.
Why Work With Us?
- Immediate start date - no waiting!
- Full remote flexibility with provided equipment
- Career advancement opportunities
- Health/dental/vision benefits after 60 days
Responsibilities
- Handle inbound/outbound customer calls, emails, and live chats with professionalism
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in weekly performance reviews and training sessions
Qualifications
- Minimum 1 year customer service experience
- High-speed home internet and quiet workspace
- Proficiency with CRM platforms (Salesforce preferred)
- Strong communication and problem-solving skills
- Ability to type 40+ WPM with 98% accuracy
- Flexibility to work evenings/weekends (rotating schedule)
- Valid US work authorization