Job Description
Join our award-winning team at ConnectCare Solutions and become a vital part of our remote customer service revolution! We're urgently seeking compassionate and tech-savvy individuals to deliver exceptional support from home. As a Local Customer Service Representative, you'll be the voice of our brand, helping customers across Austin, TX and North Carolina navigate their needs with ease. Enjoy the flexibility of remote work while making real impact in your community.
What We Offer:
- Competitive hourly pay with performance bonuses
- Full benefits package (medical/dental/vision)
- Paid training and career development paths
- Home office equipment stipend
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing issues and service complaints with empathy
- Process orders, returns, and account modifications accurately
- Document all interactions in CRM system with precision
- Collaborate with cross-functional teams to resolve complex cases
- Maintain 95%+ customer satisfaction metrics
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency in Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet and dedicated workspace
- Ability to work flexible shifts including evenings/weekends