Job Description
Join our award-winning customer service team and start making an immediate impact! NexaCare Solutions is seeking passionate Remote Customer Service Representatives to deliver exceptional experiences from the comfort of your home office. As a key member of our Nashville-based support hub, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We offer competitive pay, comprehensive training, and a supportive virtual environment designed for your success. Perfect for professionals seeking work-life balance without compromising career growth.
Why NexaCare Solutions?
• Flexible remote work options
• Industry-leading benefits package
• Career advancement opportunities
• Cutting-edge tech stack and tools
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ accuracy
- Resolve billing, technical, and account-related issues within SLA targets
- Document interactions in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed monthly KPIs for customer satisfaction (CSAT) and resolution rates
- Participate in continuous improvement initiatives for service quality
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in remote or hybrid settings
- Proficiency in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Type 40+ WPM with strong written/verbal communication skills
- Ability to work flexible shifts including evenings/weekends
- Quiet home office with reliable high-speed internet
- Must pass background check and drug screening