Job Description
Are you a night owl looking for a rewarding career in Customer Service? Horizon Support Group is seeking a dedicated Remote Customer Service Representative to join our night shift team. We support clients across the Detroit, MI and Pennsylvania regions, offering a flexible Work From Home environment. If you thrive in a fast-paced setting and excel at problem-solving, we want to hear from you. Enjoy competitive pay, comprehensive benefits, and the freedom to work from the comfort of your own home.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on accuracy and speed.
- Resolve customer issues and complaints efficiently while maintaining a positive tone.
- Log all interactions and account information accurately into our CRM system.
- Collaborate with the night shift team to ensure seamless service coverage.
- Identify opportunities to upsell products or services based on customer needs.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required for top candidates.
- Must have a stable high-speed internet connection and a quiet workspace.
- Strong verbal and written communication skills.
- Ability to work a flexible night shift schedule (e.g., 10:00 PM - 6:00 AM).
- Proficient in using computers and navigating web-based platforms.