Job Description
Join our award-winning customer service team and launch your career from the comfort of your home! ConnectCare Solutions is seeking enthusiastic Remote Customer Service Representatives in Milwaukee, WI and Illinois. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, flexible scheduling, and a supportive virtual work environment. Be part of a company that values your growth and offers clear advancement paths. Apply today to start your journey in customer service!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing, technical, and account-related inquiries
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – we train! (preferred)
- Strong communication and active listening skills
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to type 25+ WPM (basic test provided)
- Customer-focused mindset and problem-solving attitude
- Availability to work evenings/weekends as needed