Job Description
Join our award-winning customer service team and launch your career remotely! ConnectCare Solutions is seeking passionate individuals in Raleigh, NC and Texas to provide exceptional support from home. No prior experience required – we provide comprehensive training and growth opportunities. Enjoy competitive pay, flexible scheduling, and a supportive virtual work environment. Perfect for recent graduates or career changers looking to enter the thriving customer service field.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex cases
- Meet performance metrics for quality and efficiency
- Maintain product knowledge through continuous learning
Qualifications
- High school diploma or equivalent
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Comfortable with technology and learning new software
- Reliable home office setup with quiet workspace
- Ability to work independently with minimal supervision
- Basic typing skills (25+ WPM)