Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and deliver exceptional experiences from home! We're seeking empathetic professionals to support our healthcare clients across Illinois and Virginia. Enjoy flexible scheduling, competitive pay, and comprehensive training in a supportive virtual environment. Help patients navigate insurance, resolve billing inquiries, and make a real impact—all while working remotely.
Why Join Us?
• Flexible part-time hours (20-30 hrs/week)
• Full benefits package including health insurance
• Career advancement opportunities
• Cutting-edge virtual training platform
Responsibilities
- Handle inbound/outbound calls and digital inquiries from healthcare clients
- Resolve billing, coverage, and service issues with empathy and accuracy
- Document interactions in CRM systems while maintaining HIPAA compliance
- Collaborate with specialists to resolve complex cases
- Meet/exceed quality and productivity metrics
- Participate in ongoing virtual training programs
Qualifications
- 1+ years customer service experience (healthcare preferred)
- Strong typing skills (40+ WPM)
- Proficient with CRM software and MS Office Suite
- Excellent verbal/written communication skills
- High-speed home internet and quiet workspace
- Ability to work evenings/weekends (as needed)
- Valid Illinois or Virginia residency required