Job Description
Join NYC Connect Solutions as a Remote Customer Service Representative and build your career from the comfort of your home. We're seeking passionate professionals to deliver exceptional support to New York's diverse community. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact. Our cutting-edge virtual platform ensures seamless collaboration, and all training is provided online.
Why join us?
- Competitive hourly rates with performance bonuses
- Full medical/dental/vision benefits after 60 days
- Paid time off and company holidays
- 401(k) with employer match
- Professional development stipend
Responsibilities
- Handle inbound/outbound calls from New York residents with professionalism and empathy
- Resolve billing inquiries, service issues, and technical troubleshooting
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Maintain performance metrics (e.g., call quality, resolution time)
- Participate in ongoing virtual training sessions
- Identify opportunities for service improvements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (call center background a plus)
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Reliable high-speed internet and quiet home office
- Ability to work flexible shifts (including evenings/weekends)
- Proficient with Microsoft Office and CRM software
- Authorized to work in the United States