Job Description
Join our award-winning team as a Remote Customer Service Representative and make a real impact! We're urgently hiring empathetic professionals to deliver exceptional support experiences from home. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while serving diverse clients across Denver and Pennsylvania. No commute required – just your dedication to customer excellence.
Why Choose ApexConnect?
- Industry-leading training program
- Health, dental, and vision insurance
- Paid time off and retirement plans
- Home office equipment stipend
- Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions using Salesforce CRM with 100% accuracy
- Identify upsell opportunities for premium services
- Collaborate with technical teams for complex issue escalation
- Maintain detailed knowledge of product/service offerings
- Meet/exceed monthly KPIs for resolution time and quality
- Participate in weekly performance reviews and training
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Typing speed of 40+ WPM with 98% accuracy
- Proficiency in CRM tools (Salesforce experience ideal)
- Quiet, dedicated home office space
- Strong problem-solving and conflict resolution skills
- Ability to work flexible shifts including weekends
- Must pass background check and credit verification