Job Description
Join our award-winning remote team as a Weekend Customer Service Representative and become the voice of our brand! We're seeking passionate individuals to deliver exceptional support from home while serving Jacksonville's vibrant community. Enjoy competitive pay, flexible scheduling, and comprehensive training—all while making a real impact. Why Choose Us?
- Industry-leading compensation with performance bonuses
- 100% remote work with provided equipment stipend
- Clear career advancement paths
- Health & wellness benefits for part-timers
- Vibrant virtual team culture
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex billing, technical, and product issues with empathy and precision
- Document all interactions in Salesforce CRM with 100% accuracy
- Collaborate with cross-functional teams to resolve escalated cases
- Meet/exceed KPIs: 95% CSAT, <2.5 min AHT, >90% FCR
- Proactively identify process improvement opportunities
- Maintain strict compliance with PCI & HIPAA standards
Qualifications
- Minimum 2 years customer service experience (remote preferred)
- Expertise in Zendesk/Salesforce CRM platforms
- Exceptional communication skills with clear articulation
- Type 45+ WPM with 98% accuracy
- Fluency in English; Spanish bilingual a major plus
- Reliable high-speed internet & quiet home office setup
- Flexible availability: Saturdays/Sundays + 1 weekday
- Ability to multitask across multiple communication channels