Job Description
Launch your career in customer service with Boston Customer Solutions! We're seeking motivated individuals with no prior experience to join our award-winning call center team. Enjoy competitive pay, comprehensive training, and immediate start opportunities in Boston's vibrant Financial District.
Why Join Us?
- Comprehensive 2-week paid training program
- Performance-based quarterly bonuses
- Free parking and public transit reimbursement
- Health/dental/vision benefits (after 60 days)
- Clear advancement path to team lead/supervisor roles
Perfect for recent graduates, career changers, or those re-entering the workforce. Our supportive team culture ensures you'll thrive while making a real impact on customer experiences.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service questions
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members for complex issue resolution
- Participate in ongoing product knowledge training
- Maintain positive brand representation in all interactions
Qualifications
- No experience required – we provide full training
- High school diploma or equivalent (GED accepted)
- Clear communication skills and active listening ability
- Basic computer proficiency and typing (30+ WPM)
- Ability to navigate multiple systems simultaneously
- Resilience under pressure during peak call volumes
- Positive attitude and commitment to continuous learning
- Authorization to work in the United States