Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and transform how you work! Enjoy the flexibility of full-time remote positions with weekly pay, no commute, and comprehensive benefits. We're seeking passionate professionals in Ohio and Pennsylvania to deliver exceptional customer experiences from home.
As a cornerstone of our client success team, you'll handle inbound/outbound communications, resolve inquiries with empathy, and maintain customer satisfaction metrics. We provide paid training, career advancement paths, and a supportive virtual environment.
Why Join Us?
- Weekly paychecks
- 100% remote work
- Health/dental/vision benefits
- Paid time off
- Tuition assistance
Responsibilities
- Handle 50+ daily customer interactions via phone, email, and chat
- Resolve billing, technical, and service inquiries using CRM systems
- Process orders, returns, and account modifications accurately
- Document interactions in Salesforce and maintain data integrity
- Meet/exceed CSAT (90%) and first-call resolution targets
- Collaborate with support teams on complex issue escalation
- Participate in bi-weekly training and quality reviews
Qualifications
- 1+ years customer service experience
- High school diploma; college degree preferred
- Typing speed: 40+ WPM
- Proficiency with Salesforce/Zendesk
- Quiet home office with reliable internet
- Ability to work flexible shifts including evenings
- Strong problem-solving and conflict resolution skills
- Must reside in Ohio or Pennsylvania