Job Description
Join our award-winning customer support team as a Remote Customer Service Representative in Wichita, KS! We're seeking empathetic professionals to deliver exceptional experiences from home. Enjoy paid training, flexible scheduling, and career growth opportunities. As a key player in our digital-first support ecosystem, you'll resolve inquiries with speed and precision while representing top-tier brands. No experience required – we provide comprehensive onboarding!
Why Work With Us?
- Full remote work with home office stipend
- Health/dental/vision benefits (Day 1 eligible)
- Paid time off and company matching 401(k)
- Tuition reimbursement for career advancement
Responsibilities
- Resolve customer inquiries via phone, chat, and email with 95%+ satisfaction
- Process orders, returns, and billing adjustments accurately
- Document interactions in CRM systems with detailed notes
- Collaborate with technical teams for complex issue escalation
- Meet/exceed performance metrics (AHT, FCR, CSAT)
- Participate in weekly team training and feedback sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote welcome)
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM platforms
- Reliable high-speed internet and quiet workspace
- Ability to work evenings/weekends (rotational schedule)
- Strong problem-solving and conflict resolution abilities
- Type 40+ WPM with attention to detail