Job Description
Join our award-winning customer support team as a Remote Customer Service Representative and become the voice of innovation for clients across El Paso, TX! We're seeking empathetic professionals to deliver exceptional service while enjoying the flexibility of a fully remote position. At El Paso Solutions, we invest in your growth with comprehensive training, career advancement opportunities, and a supportive virtual culture dedicated to your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Document interactions accurately in CRM systems while maintaining HIPAA/GDPR compliance
- Collaborate with cross-functional teams to resolve complex technical issues
- Proactively identify upsell opportunities to drive revenue growth
- Participate in weekly training sessions to master new product knowledge
- Meet/exceed monthly KPIs including average handle time and resolution rates
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in remote or hybrid environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills in English and Spanish
- Type 45+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends