Job Description
Join our dynamic remote team as a Customer Service Representative and become the voice of excellence for Oakland's thriving healthcare community! InnovateCare Solutions is seeking empathetic professionals to deliver exceptional patient support from the comfort of your home office. This full-time remote position offers competitive compensation, comprehensive benefits, and the flexibility to work while making a tangible impact on community health.
We provide industry-leading training, cutting-edge CRM tools, and a supportive virtual work environment designed for career growth. As a valued member of our Oakland-based team, you'll enjoy flexible scheduling, wellness stipends, and opportunities for advancement into specialized healthcare roles.
Responsibilities
- Deliver empathetic, HIPAA-compliant support to patients via phone, email, and secure chat
- Resolve billing inquiries, appointment scheduling, and insurance verification efficiently
- Maintain accurate patient records using Epic EHR and Salesforce CRM systems
- Collaborate with healthcare providers to address complex patient needs
- Meet/exceed quality metrics with 95%+ customer satisfaction scores
- Participate in continuous training on healthcare protocols and new technologies
- Identify process improvement opportunities to enhance patient experiences
Qualifications
- Minimum 2 years customer service experience in healthcare or BPO sector
- Proficiency with CRM platforms (Salesforce) and EHR systems (Epic preferred)
- Exceptional communication skills with clear, compassionate delivery
- Strong problem-solving abilities with attention to detail
- Self-motivated with reliable high-speed internet and quiet home office
- Ability to work independently while collaborating with virtual teams
- California residency required for compliance with state healthcare regulations
- Basic medical terminology knowledge or willingness to obtain certification