Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative in Raleigh, NC! We're seeking passionate individuals to deliver exceptional support to our growing client base. Enjoy the flexibility of remote work while making a real impact in a dynamic, tech-forward environment. Our competitive package includes comprehensive benefits, career growth opportunities, and a supportive culture that values your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities to enhance customer satisfaction
- Meet key performance metrics including first-contact resolution and CSAT scores
- Contribute to process improvement initiatives to enhance service quality
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce, Zendesk) and Microsoft Office
- Exceptional communication skills with neutral accent and clear diction
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office environment
- Flexibility to work rotating weekends and holidays as needed