Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of innovation for Fortune 500 clients. We're seeking passionate communicators to deliver exceptional support experiences from the comfort of their San Antonio homes. Enjoy a flexible schedule, comprehensive benefits, and career advancement opportunities in a rapidly growing tech solutions company.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities for premium services
- Maintain 99.5% adherence to service level agreements
- Participate in weekly training sessions for product knowledge updates
Qualifications
- 2+ years customer service experience in B2B environment
- Proficient in Zendesk and Salesforce platforms
- Exceptional communication skills in English and Spanish
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated home office space
- Ability to work flexible shifts including weekends
- Associate degree or equivalent professional certification