Job Description
Join our award-winning customer support team as a Remote Customer Service Representative based in North Carolina! We're seeking passionate individuals to deliver exceptional local service experiences from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and ongoing training while supporting North Carolina communities. This full-time remote position offers flexible scheduling and a collaborative virtual environment where your problem-solving skills shine.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for North Carolina clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics including CSAT and resolution targets
- Participate in weekly team meetings and continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or local setting
- Exceptional communication skills with clear, professional phone presence
- Proficient in CRM software (Salesforce/Zendesk) and MS Office Suite
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while maintaining team collaboration
- Strong problem-solving abilities with attention to detail