Job Description
Join our elite customer service team in Houston and start immediately on our night shift! We're seeking passionate individuals to deliver exceptional support to our global clientele. Enjoy competitive pay, comprehensive training, and a dynamic work environment. Perfect for night owls seeking stability and growth in the heart of Texas.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Collaborate with team leads to escalate complex issues
- Maintain performance metrics (CSAT, FCR, AHT)
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Proficiency with Microsoft Office and CRM tools
- Ability to work independently on night shift
- Excellent communication and problem-solving skills
- Background check and drug screen required