Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking dynamic individuals to deliver exceptional support experiences from the comfort of your home office. With comprehensive paid training, industry-leading benefits, and a collaborative virtual environment, this is your opportunity to launch or advance your career in customer service. Our Baltimore-based company prioritizes employee growth and work-life balance.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical and billing issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain case records
- Collaborate with support teams to resolve complex customer escalations
- Meet key performance metrics including CSAT and resolution targets
- Proactively identify process improvements and share feedback with leadership
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional verbal/written communication and problem-solving skills
- Reliable home office setup with high-speed internet
- Ability to work independently in a remote environment
- Flexibility to work evenings/weekends as needed