Job Description
Join our award-winning customer service team in a fully remote position with immediate start! GlobalConnect Solutions is seeking passionate individuals to deliver exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and a flexible work environment while making a real impact on customer satisfaction. This role is open to candidates based in Washington DC and Florida.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge base resources
- Document interactions accurately and maintain detailed case histories in Salesforce
- Collaborate with technical teams to escalate complex issues and ensure timely resolution
- Meet monthly performance targets including CSAT scores and resolution efficiency
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 1+ years customer service experience in remote or hybrid environment
- Proficiency with CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- Ability to work independently with minimal supervision in home office setup
- Strong problem-solving skills and emotional intelligence
- Reliable high-speed internet and quiet workspace