Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home office! At CustomerFirst Solutions, we empower Louisville professionals to build rewarding careers while maintaining work-life balance. As a Remote Customer Service Representative, you'll be the voice of our brand, solving inquiries with empathy and efficiency. We provide state-of-the-art equipment, comprehensive training, and a supportive virtual environment where your growth is prioritized. Enjoy competitive pay, health benefits, and opportunities for advancement—all without leaving Louisville.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to escalate complex issues effectively
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional communication skills with clear phone etiquette
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home office space
- Ability to work flexible shifts including evenings/weekends