Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional service to Jacksonville residents while enjoying the flexibility of working from home. With weekly pay and comprehensive training, this is your chance to build a rewarding career in customer care without leaving your home office.
As a cornerstone of our community-focused operations, you'll be the friendly voice connecting us with local customers. Our commitment to work-life balance and professional growth makes this ideal for career-driven individuals seeking stability in a remote setting.
Responsibilities
- Handle inbound/outbound calls, emails, and chats from Jacksonville customers
- Resolve billing inquiries, service issues, and account modifications
- Document interactions accurately in CRM systems
- Collaborate with local support teams for complex resolution
- Maintain 95% customer satisfaction score through personalized service
- Participate in weekly performance reviews and skill development
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills with Jacksonville dialect awareness
- Proficient in CRM software and remote work tools
- Reliable home office with high-speed internet
- Ability to work flexible hours including weekends
- Pass background check and drug screening