Job Description
Join our award-winning remote support team as a Customer Service Representative and become the voice of innovation! We're seeking empathetic professionals to deliver exceptional customer experiences from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and career advancement opportunities in a tech-forward environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve complex technical issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce with detailed case notes
- Collaborate with technical teams to escalate unresolved issues
- Meet monthly performance metrics (AHT, FCR, CSAT)
- Participate in ongoing product training to maintain expertise
Qualifications
- 2+ years of customer service experience in tech or SaaS industries
- Proficiency with CRM platforms (Salesforce preferred) and MS Office
- Exceptional written/verbal communication skills
- Ability to troubleshoot technical issues independently
- Strong time management and multitasking abilities
- High-speed home internet and quiet workspace
- Previous remote work experience preferred