Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences to clients across Houston, TX and North Carolina. We're seeking empathetic professionals to handle inquiries, resolve issues, and build lasting relationships—all from the comfort of your home. Immediate start available for motivated candidates ready to make an impact!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in customer relationship management systems
- Collaborate with support teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution times
- Identify opportunities to improve customer experience and upsell services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or contact center settings
- Proficiency with CRM software (Salesforce, Zendesk, etc.) and MS Office
- Exceptional communication skills and active listening abilities
- Strong problem-solving skills with attention to detail
- Reliable high-speed internet and quiet home office environment
- Ability to work flexible shifts including evenings/weekends