Job Description
Join our award-winning customer service team and become the voice of Portland's thriving community! Pacific Northwest Support Solutions is seeking passionate Remote Customer Service Representatives to deliver exceptional support to local residents and businesses. Enjoy the flexibility of working from home while making a tangible impact in your own backyard. We offer comprehensive training, career advancement opportunities, and a supportive virtual environment designed for success.
Why Join Us?
- Competitive hourly pay with performance incentives
- Full benefits package (medical/dental/vision)
- Home office equipment stipend
- Ongoing professional development
- Collaborative remote team culture
Responsibilities
- Resolve inquiries from Portland-area customers via phone, email, and chat
- Process local service requests and account modifications
- Document interactions in CRM systems with precision
- Collaborate with regional partners for community-specific solutions
- Meet/exceed monthly quality and productivity metrics
- Identify trends to improve local service delivery
- Participate in quarterly community-focused initiatives
Qualifications
- Minimum 1 year customer service experience
- Deep knowledge of Portland neighborhoods and resources
- Exceptional communication and empathy skills
- Proficient with remote collaboration tools (Zoom, Slack)
- High-speed home internet connection required
- Ability to work flexible hours including weekends
- Clear criminal background check
- Valid Oregon driver's license (for occasional local events)