Job Description
Join Valley Connect Solutions as a Remote Customer Service Representative and become the voice of our Fresno community! We're seeking compassionate professionals to deliver exceptional support from home while making a tangible impact on local residents. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment that values your expertise. Be part of a team that prioritizes growth, work-life balance, and serving our Central Valley neighbors with excellence.
Responsibilities
- Handle inbound/outbound calls, emails, and chats for local Fresno clientele
- Resolve billing inquiries, service issues, and product support with empathy
- Update CRM records with accurate customer interaction details
- Collaborate with regional teams to address community-specific needs
- Maintain 95% customer satisfaction score through personalized solutions
- Participate in ongoing training on local services and compliance
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote setting
- Strong verbal/written communication skills with Fresno cultural awareness
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Spanish bilingual certification highly valued