Job Description
Join our award-winning team as a Remote Customer Service Representative and become the voice of our valued customers! We're seeking empathetic professionals to deliver exceptional support experiences from the comfort of your home office. As a key member of our customer-centric team, you'll resolve inquiries, build relationships, and drive satisfaction across multiple channels. Enjoy competitive compensation, comprehensive benefits, and a flexible remote work environment while making a tangible impact in Fort Worth and beyond. Apply today to launch your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues efficiently using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT, FCR, and AHT targets
- Identify upsell opportunities and promote company services ethically
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- Minimum 1 year customer service experience in remote or hybrid settings
- Proficient in CRM systems (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication skills with neutral accent
- High-speed home internet and quiet, dedicated workspace
- Ability to multitask in fast-paced digital environments
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings/weekends as needed
- Background check and drug screen required post-offer