Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking motivated individuals in the Detroit area to deliver exceptional support experiences—all from the comfort of your home. With comprehensive paid training and a supportive remote work environment, you'll gain valuable skills while making a real impact. This full-time position offers competitive pay, flexible scheduling, and opportunities for career advancement within our rapidly growing company.
As a cornerstone of our client relations team, you'll handle inquiries via phone, email, and chat, resolve issues efficiently, and contribute to our 98% customer satisfaction rate. Our remote-first culture emphasizes work-life balance, with equipment provided and dedicated IT support available 24/7. Ready to launch your customer service career with industry-leading training?
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and professionalism
- Process orders, returns, and exchanges while maintaining accurate records
- Collaborate with technical support teams to troubleshoot complex product issues
- Meet daily performance metrics including response time and resolution targets
- Identify upsell opportunities through needs-based product recommendations
- Document all interactions in CRM systems and follow escalation protocols
- Participate in ongoing training to master product knowledge and service standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience or willingness to learn through paid training
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office environment
- Type 40+ WPM with proficiency in CRM software (training provided)
- Ability to work independently while collaborating in a virtual team