Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional support from the comfort of your Texas home! At Apex Solutions Group, we empower our employees with cutting-edge technology and a supportive culture. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact. We're seeking passionate professionals who thrive in dynamic environments and share our commitment to customer excellence.
What We Offer:
- Full benefits package (health, dental, vision)
- Paid training and career development
- Home office equipment stipend
- Generous paid time off
- Employee wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Maintain customer satisfaction metrics (CSAT, FCR)
- Identify upsell opportunities for premium services
- Adhere to compliance and security protocols
Qualifications
- 1+ years customer service experience
- High school diploma or equivalent (college preferred)
- Type 35+ WPM with 95% accuracy
- Proficient in Microsoft Office and CRM platforms
- Strong problem-solving and conflict resolution skills
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work flexible shifts (evenings/weekends)