Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while serving diverse clients across Baltimore, MD and California. Our virtual training program ensures you're fully equipped to succeed in this dynamic role.
Why Choose Us? • Industry-leading compensation packages • 100% remote work environment • Generous PTO and health benefits • Career advancement pathways • Modern tech stack and tools
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product issues using CRM systems like Salesforce
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 1+ years customer service experience in remote/hybrid setting
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including weekends
- Must be authorized to work in the US