Job Description
Join our award-winning customer support team and become the voice of excellence for Fortune 500 clients! We're seeking dedicated night shift professionals to deliver exceptional service while our clients sleep. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment with flexible scheduling. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications with precision
- Document all interactions in CRM systems while maintaining HIPAA compliance
- Collaborate with cross-functional teams to resolve escalated issues
- Meet 20+ calls/hour productivity targets during peak hours
- Participate in monthly training to enhance product knowledge
Qualifications
- 1+ years customer service experience in B2B environment
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Proficient in Zendesk, Salesforce, or similar CRM platforms
- Typing speed of 50+ WPM with 98% accuracy
- Spanish/English bilingual preferred
- High school diploma or equivalent required