Job Description
Join our award-winning team at Apex Solutions Group during our exclusive Atlanta hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. This role offers competitive compensation, comprehensive benefits, and clear career advancement pathways.
Why You'll Love Working Here:
• Modern downtown Atlanta office
• Quarterly performance bonuses
• Tuition reimbursement program
• Flexible hybrid work options
• Industry-leading training certification
Responsibilities
- Resolve complex customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Document interactions in CRM system while maintaining 99% data accuracy
- Collaborate with technical teams to troubleshoot escalated issues
- Proactively identify upsell opportunities for premium service packages
- Maintain detailed knowledge of 15+ product lines and service protocols
- Participate in weekly improvement workshops to enhance customer journeys
Qualifications
- Minimum 2 years B2B customer service experience in regulated industries
- Proven ability to resolve 50+ tickets per day with <5% escalation rate
- Advanced proficiency in Salesforce and Zendesk platforms
- Exceptional conflict resolution skills with documented case studies
- Fluency in Spanish or French (highly preferred)
- Valid Georgia driver's license for occasional client site visits