Job Description
Join our award-winning customer service team as a Night Shift Representative in vibrant Atlanta! We're seeking passionate individuals to deliver exceptional support during our peak evening hours. Enjoy competitive pay, comprehensive benefits, and career growth opportunities while serving diverse communities across Georgia and Pennsylvania.
Why Global Solutions?
- Industry-leading training programs
- Health/dental/vision benefits starting day one
- Tuition reimbursement and advancement tracks
- Remote work opportunities for Pennsylvania residents
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with cross-functional teams for complex escalations
- Participate in continuous improvement initiatives
Qualifications
- Minimum 1 year customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office and CRM platforms
- Ability to work independently during night shifts (10 PM-6 AM)
- Excellent communication and conflict resolution skills
- High school diploma or equivalent required
- Remote work eligibility for PA positions