Job Description
Join Pacific Connect Solutions as a Remote Customer Service Representative and become the voice of our Washington-based clients! We're seeking empathetic professionals to deliver exceptional support from the comfort of your home office. Enjoy a competitive salary, comprehensive benefits, and flexible scheduling while making a meaningful impact on customer satisfaction. Our cutting-edge virtual training and ongoing support ensure your success in this dynamic role.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems with precise detail
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics including handle time and quality scores
- Contribute to process improvements through feedback loops
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- High-speed home internet (minimum 50 Mbps)
- Valid Washington state business license (if operating as independent contractor)
- Proven problem-solving and de-escalation abilities