Job Description
Join our award-winning customer service team as a Remote Customer Service Representative and become the voice of our brand! We're seeking passionate individuals in Austin, TX, and New York to deliver exceptional support experiences from home. Enjoy flexible scheduling, comprehensive benefits, and a collaborative virtual environment where your expertise directly impacts customer loyalty. No commute, no office politics—just meaningful work that makes a difference.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve technical issues, billing questions, and product concerns using CRM tools
- Document interactions accurately and maintain detailed case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training on products and service standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Excellent communication skills and active listening abilities
- Strong problem-solving and conflict resolution aptitude
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating in virtual teams
- Flexibility to work evenings/weekends based on business needs