Job Description
Join our award-winning customer experience team as a Part-Time Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support while enjoying flexible hours and comprehensive paid training. Build a rewarding career with a company that invests in your growth.
As a valued member of our Fresno team, you'll handle inbound inquiries, resolve issues efficiently, and contribute to our 98% customer satisfaction rate. Enjoy competitive pay, advancement opportunities, and a supportive culture that celebrates your contributions.
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed quality metrics (95% resolution rate target)
- Participate in ongoing training to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional communication and active listening skills
- Proficient with CRM software and Microsoft Office
- Ability to type 40+ WPM with high accuracy
- Flexible schedule availability (evenings/weekends required)
- Positive attitude and problem-solving mindset
- Fresno, CA residency required